Aidlify was born out of frustration with clunky, overpriced support tools that small teams simply don’t need. We wanted something clean, fast, and easy—so we built it. Would love to hear what you think, what you'd improve, or even what you're currently using.

Our free plan is perfect for small teams, supporting up to 2 agents with all the core features you need to deliver great support right out of the box. And as your team grows, you can scale effortlessly with our budget-friendly paid plans—no hidden fees, no surprises.

Here are some of the features Aidlify offers:

• Email to Ticket Conversion – Every support email becomes a ticket you can track, assign, and reply to with ease.

• Contact Form Integration – Embed custom forms on your website that send tickets straight to your helpdesk.

• Custom Outgoing Email & Domains – Use your own email address and domain for sending replies. Keep support fully branded, so customers see your team name — not a generic helpdesk address.

• Ticket Assignments – Assign tickets to a teammate or an entire team. Users can be part of multiple teams — no limits.

• Canned Responses– Save time with pre-written responses for common questions.

• Private Notes & Mentions – Leave internal comments and tag teammates to collaborate without confusing the customer.

• Statuses - Organize tickets with statuses and always stay up to date.

• Tags & Priorities – Add context and urgency with easy tagging and priority settings.

• Bulk Actions – Update multiple tickets in a single click — faster workflows, fewer clicks.

• Automations & Macros – Create smart workflows with rules that auto-assign, close, or escalate tickets.

• Collision Detection – Avoid awkward double replies. Get notified in real-time if someone else is already responding.

• Fast Filters & Search – Instantly find tickets by status, priority, team, or assignee.

• Agent Signatures – Automatically add personalized signatures to every message.

• Secure by Default – All data is SSL encrypted, so your conversations stay safe.