Visual Assistance is an innovative solution that accelerates issue resolution by allowing support agents to virtually assess equipment status and configurations, guiding clients through interactive troubleshooting steps. The personalized recommendations and collaborative problem-solving approach enhance customer understanding and confidence. Beyond reducing the need for onsite visits, Visual Assistance streamlines the troubleshooting experience, leading to cost savings and improved overall customer satisfaction. The emphasis on visual collaboration introduces a new dimension to support, revolutionizing the efficiency and effectiveness of client servicing.